IELSGC Diagnostic Audit

IELSGC Diagnostic Audit

Welcome to the IELSGC Diagnostic Audit.

This audit is not a traditional English test.

You will complete a series of short professional tasks similar to what you might face at work: reading messages, listening to instructions, explaining situations, and writing emails.

The objective is to understand how you operate in English in professional situations — not to judge perfect grammar.

Please complete each task in one attempt. There are no trick questions.

Let us begin.

Section A — Input Comprehension

Estimated time: 10–12 minutes

In this section, you will read one professional email and listen to one short audio message.

Your task is to understand the situation and identify what is important.

Read and listen carefully. You may take notes.

Task A1 — Reading (Professional Email)

From: Operations Team
Subject: Delivery Delay – Order #7821

We have just been informed that Order #7821, scheduled for delivery this Friday, will be delayed due to an unexpected shortage at the supplier’s warehouse.

The supplier has confirmed that the products will be available by next Wednesday. This delay may affect our agreement with the client, who expects delivery before the end of this week.

Please review the situation and advise on the next steps as soon as possible.

Kind regards,
Operations Manager

What is the main problem described in this email?
When will the products be available according to the supplier?
Why is this situation potentially serious for the company?
What action is expected from the team?

Task A2 — Listening (Audio Message)

Listen to the audio message once.

Why is the client asking for confirmation today?
What warning does Sarah give about communication with the client?

Section B — Strategic Processing

Estimated time: 8–10 minutes

Based on the information you have received, answer the questions below.

Write short, clear answers. Focus on professional judgment, not long explanations.

What is the biggest risk if this situation is handled poorly?
What should be done first after receiving this information?
Who should be informed internally, and why?

Section C — Spoken Professional Response

Estimated time: 5–7 minutes

You will now record a short voice message.

Imagine you are speaking to your manager.

You have one attempt only.

Task: Record a voice message of 60–90 seconds in which you explain the situation, summarize the main risk, and propose a reasonable next step.

Section D — Written Professional Output

Estimated time: 10–12 minutes

You will now write a professional email.

This is an email that could realistically be sent to a client.

Section E — Self-Awareness & Ownership

Estimated time: 5 minutes

Which part of this audit did you find most challenging, and why?
In a real work situation, how confident would you feel handling this case in English?
What would you like to improve most in your professional English communication?

Thank you for completing the IELSGC Diagnostic Audit.

Your responses will be analyzed to determine your professional communication readiness.

You will receive a personalized competency profile and a recommended pathway shortly.